PRIVACY POLICIES, TERMS AND CONDITIONS
PRIVACY POLICIES:
Your Information. Your Rights.
Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
YOUR RIGHTS:
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Request confidential communications
Ask us to correct your medical record
Get an electronic or paper copy of your medical record
Ask us to limit what we use or share
• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee. We will let you know of the pros and cons of sending a copy of your health information, and the benefits of sending a summary of treatment which is sufficient in most cases.
• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.
• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.
• You can ask us not to use or share certain health information for treatment, payment, or our operations. We would let you know the advantages and disadvantages of this action.
• We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We would request you to sign an Opt-Out form in order to facilitate this.
• We will say “yes” unless a law requires us to share that information.
You could get a list of those with whom we’ve shared information.
Get a copy of this privacy notice.
Choose someone to act for you. This will be done in writing.
File a complaint if you feel your rights are violated
• You can ask for a list of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
• You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.
• You can complain if you feel we have violated your rights by contacting us using the information on the back page.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696- 6775, or visiting www.hhs.gov/ocr/privacy/hipaa/ complaints/.
YOUR CHOICES:
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases we never share your information unless you give us written permission:
• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation • Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may share your information when needed to lessen a serious and imminent threat to health or safety.
Example: In high-risk situations where your safety or another person’s safety is at risk, we may contact emergency care and/or law enforcement.
OUR USES AND DISCLOSURES:
How do we typically use or share your health information? We typically use or share your health information in the following ways.
Treat you We can use your health information and share it with other professionals who are treating you, BUT only with your signed consent.
Example: A client’s psychologist asks us about a client’s overall mental health condition. The client would need to give consent by signing a HIPAA release of information.
Run our organization - As is required of us, your health and mental health information is stored in a HIPAA-compliant storage such as an Electronic Health Records.
Bill for your services
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
We can use and share your health information to bill and get payment from health insurance providers.
We use health information about you to manage your treatment and services.
We give information about you to your health insurance provider so it will pay for your services.
Our Uses and Disclosures
How else can we use or share your health information? We have to meet many conditions in the law before we can share your information for the purposes of research and/or contributing to the public good. Your written consent would be needed.
For more information see:
www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Comply with the law
• We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. You would be informed should this situation arise and before any information about your health is shared. In many cases, private counseling practices such as Ninonuevo Consulting are not approached by the DHHS regarding this information.
Respond to lawsuits and legal actions
• We can share health information with a coroner, medical examiner, or funeral director when an individual dies. These are rare situations and most private counseling practices do not get such requests.
• We can use or share health information about you in the following rare occasions:
For workers’ compensation claims.
For law enforcement purposes or with a law enforcement official if you/someone you know is at risk of harm.
With health oversight agencies for activities authorized by law
For special government functions such as military, national security, and presidential protective services
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
In all of the above situations, you would be informed before information is shared if such requests are made regarding your health information. The abovementioned situations are rare.
Our Responsibilities
• We are required by law to maintain the privacy and security of your protected health information. Ninonuevo Consulting only uses systems that are HIPAA compliant.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us in writing that we can. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/ understanding/consumers/noticepp.html.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
This Notice of Privacy Practices applies to Ninonuevo Consulting.
TERMS AND CONDITIONS
Consent for SMS Communication:
This website does NOT ask for your phone number. If you choose to contact Ninonuevo Consulting by phone, text, or email, your contact information will not be shared with third parties.
Types of SMS Communications:
If you choose to contact Ninonuevo Consulting by text or email, you may receive text messages related to appointment reminders, account notifications, etc. from Ninonuevo Consulting.
You can choose to limit responses only through email if you indicate that in writing.
Below are examples of messages you could receive from Ninonuevo Consulting:
“Please confirm our scheduled date and time. To opt out at any time reply STOP from Ninonuevo Consulting.”
“What time would you like to have a session with Ninonuevo Consulting and/or Ireen Ninonuevo? To opt out at any time reply STOP.”
Standard Messaging Disclosures:
Opt-In Method: Client will verbally Opt-In for SMS messaging from Ninonuevo Consulting. This agreement for SMS will not be shared with third parties for marketing purposes.
Opt-out: Client will be able to opt out of SMS messaging from Ninonuevo Consulting by replying STOP at any time to any received SMS message. Once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START.
Help: For assistance, text "HELP" or visit our Privacy Policies and Terms and Conditions page: https://www.ninonuevoconsulting.com/privacy-policies-terms-conditions
Message Frequency: Our SMS message frequency will be from 1 to 1000 text messages daily/monthly across all users. Clients are encouraged to utilize SMS messages only for scheduling, rescheduling, or cancellations.
Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.